• Healthcare is complicated business. Fortunately, Professional EHR can make your life a lot simpler.
• Simplify scheduling and manage daily patient encounters with unexpected ease.
• The full patient view for proactive, quality care.
• Enhanced patient encounters with efficiency and effectiveness.
• Order management and prescription services. Right now. Right the first time.
• Connecting and capturing the right information.
• When your patients leave your office, we help you give them a proper goodbye.
• Powerful reporting to find the right information in less time.
• We support your technology investment... So that you can focus on caring for your patients.

Client support will be handled directly by Allscripts for software related issues. This means you will have the leading medical software company with a proven track record of support handling any software issues that may arise. Hardware and connectivity issues will be handled by PIMS. Marked redundancy in our infrastructure allows for automatic handling of hardware failures - the datacenter will be up 24/7/365.

At Allscripts, clients always come first. We consider ongoing maintenance and support to be integral to our partnership. Our fast and proven implementation and training cycles drive total utilization to maximizeyour investment. Also, highly rated customer service ensures your continual satisfaction.

Through ongoing maintenance, client training and automatic system monitoring, we provide you with the confidence of a partner delivering the support you need, and the service you can depend on.

Client Support
Services Available
24 Hours/Day
7 Days/Week
365 Days/Year

PROVEN

• Thousands of implementations managed on time and on budget.
• Quality on-site service that your practice expects.
• Quality telephone and Internet client support services (24/7, 365 days a year).

COMMITED

• Ongoing client training and education.
• Proactive server and system monitoring for an extra level of data protection.
• Online Help that will put information about new features of the application right at your fingertips.
• Ready EHR program provides Allscripts staff to customize your system to your preferences, saving hours of valuable time.
  Full Disaster Recovery safeguards.
• Private Clients-Only Website for support communication, enhancement requests, product information, discussion forums and more.

EXPERTISE

• Maximize information exchange with bi-directional reference lab interfaces, hospital interfaces and community health connectivity.
• CCHIT CertifiedSM system means unmatched excellence in functionality, security and interoperability.
• CCHIT Continuity of Care document (CCD) allows caregivers to send clinical data in an understandable format to other caregivers that can be displayed in the EHR.
• Connected to 45,000+ pharmacies, Allscripts has had ePrescribing since 2004 and users process more than 100,000 scripts a week. In 2009, Allscripts users are projected to process 6 million scripts, more than any other vendor.